Support
Need a hand?
ActorPilot is made by a working actor, so there is no ticket queue and no phone tree. Email us and you will hear back from the person who builds the app.
Email: hello@actorpilot.com
Telling us which device and version you are on ("iPhone 15, app 1.0.0") gets you a useful answer faster.
Signing in
The magic link never arrived
Check your spam or promotions folder first — the email comes from a Firebase address and filters sometimes grab it. Make sure the address you typed is the one you signed up with, then request a new link; the previous one stops working once a new one is sent. If nothing arrives after a few minutes, email us and we will look at the account directly.
The link says it has expired
Magic links are single-use and time-limited, which is what keeps the account secure without a password. Request a fresh one and open it on the same device you requested it from.
"Continue with Google" fails
This is usually a browser blocking the sign-in popup. Allow popups for actorpilot.com and try again, or use the email link instead — both routes reach the same account as long as the email address matches.
Your data
Where is my information stored?
In a Google Firebase project, under an account only you can read. The privacy policy sets out exactly what is held and which services touch it.
Can I get a copy of everything?
Yes. Email us from your account address and we will send you an export of your data. You can also generate résumés, size cards and invoices as PDFs from inside the app at any time.
Does it work offline?
ActorPilot needs a connection to sync your records. Recently viewed data may still appear while you are offline, but new entries need a connection to save.
Pro & ads
How do I get rid of the ads?
Subscribe to ActorPilot Pro in the app. It removes ads and lifts the monthly call-sheet parsing limit.
How do I cancel Pro?
Subscriptions are billed by Apple or Google, not by us, so you cancel them the same way as any other subscription on your device — App Store or Google Play account settings. Refunds are handled there too. We never see your card details.
I paid but the app still says free
Open the paywall and use Restore purchases, which asks the store to re-confirm what you own. If it still doesn't take, email us with the store receipt and we'll sort it.
Can I turn off personalised ads?
Yes, and nothing stops working if you do. On iPhone: Settings → Privacy & Security → Tracking. In the UK and EU you can also reopen Google's consent form from the app's privacy options. The privacy policy explains exactly what advertising data is involved.
Delete your account
You can remove individual items — a contact, a credit, an uploaded headshot — inside the app whenever you like, and they are deleted from our database.
To delete your entire account and all its data, in the app:
Open Settings, scroll to the bottom, and tap Delete account. You will be asked to type DELETE to confirm. Your streak, auditions, credits, contacts, headshots, invoices and uploaded files are erased immediately, along with your sign-in. It cannot be undone.
If you would rather we did it, or you can no longer sign in, email hello@actorpilot.com from the address you signed up with. We will delete the account within 30 days and confirm when it is done. You do not need to give a reason either way.
Report a bug or ask for a feature
ActorPilot is built from what working actors actually ask for, so requests genuinely do shape it. Email hello@actorpilot.com with what you expected to happen and what happened instead. Screenshots help enormously.
Privacy and legal
Read the privacy policy for the full account of what we collect, who processes it, and the rights you have over it.